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Shipping & Returns

The following extract is taken from Clause 4 of Terms and Conditions, for more detailed information please refer to our Terms and Conditions.

Large or fragile items may be palletised. The cost of delivery will be as set out in the Order Confirmation.

4.2 If the Goods are being delivered by us, we will let you know when we will provide the Goods to you. Provided you have paid the price we will deliver the Goods: to the location set out in the Order Confirmation or such other location as we may agree (Delivery Location); on the date notified to you.

4.3 If the Goods are being collected by you (or someone nominated by you), you (or your nominated person) shall collect the Goods from location we advise before delivery (Delivery Location) within ten (10) Business Days of the date on which we notify you that the Goods are ready.

4.4 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location. You must inspect the Goods within three (3) days of delivery to check that (1) the Goods conform to the Contract; and (2) the quantity of the Goods conforms to the Contract. You must tell us within three (3) days of delivery if the Goods do not conform to the Contract in any way.

4.5 We are not responsible for delays outside our control. If our delivery of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. We will not be liable for any delay in delivery of the Goods that is caused by your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6 You shall accept or take delivery of the Goods at the Delivery Location on the date set out in the Contract and if you have not already done so shall pay the delivery charge set out in the Order Confirmation or any delivery charge we shall agree between us. You shall pay our additional costs caused by your failure to provide us with adequate or accurate delivery instructions or from a failure to accept or take delivery of the Goods in accordance with clause 4.6 and 4.7.

4.7 If you fail to accept or take delivery of the Goods as agreed then except where such failure or delay is caused by an event outside of your control or by our failure to comply with our obligations under the Contract in respect of the Goods we shall store the Goods until delivery takes place, and shall charge you for all related costs and expenses (including insurance).

4.8 If:

(a) within thirty (30) days of delivery or the date of the Order Confirmation (whichever is soonest) you notify us that the Goods are not required and you agree to return the Goods to our place of business at your cost, we may (if we decide) and provided that the Goods are received by us intact, unused and in the original unopened packaging agree to accept the Goods and resell or otherwise dispose of part or all of the Goods and shall repay or charge (as the case may be) an amount equal to the Deposit and price paid less the Re-Stocking Charge and the delivery charge;

4.9 For the avoidance of doubt orders for Customised Goods cannot be cancelled or returned.

4.10 We may deliver the Goods by installments, which shall be invoiced and paid for separately. Each installment shall constitute a separate contract. Any delay in delivery or defect in an installment shall not entitle you to cancel any other installment.

4.11 You are responsible for obtaining, at your own cost, such import licenses, export licenses and other consents in relation to the Goods as are required from time to time and, if required by us, you shall make those licenses and consents available to us prior to the relevant shipment.

Questions About Shipping? Email us at


Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent on the freight carrier bill of lading at the time of delivery. All claims for damage or shortage must be reported to our Client Services department by emailing

After three business days, Opus Artis will not assume any responsibility for shipping damage or shortage.

Opus Artis is not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.


We are committed to making sure you are satisfied with your experience at If you have any questions or concerns about your purchase for any reason please email one of our trained product specialists at and they will do everything they can to assist.

Wall Mounted Accessories, Furniture, Hardware, and Lighting may be returned (Please see term and conditions clause 4). Non-defective returns will be assessed at the restocking fee.

Tile and Stone (inc. Natural and Man made Marbles) are final sale and non-returnable. We strongly recommend you speak to a qualified installer regarding quantities and application prior to ordering tile and stone online.


All prices in our catalogues and online are in UK GBP (pounds) and are subject to any applicable taxes according to any national and international state and local laws. Availability, prices and delivery rates are subject to change.


There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.