FAQs

1. ORDERING

 

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I Enquire?

Shop for the product you want and add it to your enquiry list. When you have finished, you can proceed to your enquiry list and submit it to us. Check and ensure that all information is correct before confirming your enquiry with one of our consultants.

1.4 I have problems adding items to my List

You will be able to add the products as long as it is available. There could be an instance where the product is being updated or refreshed hence “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We will provide invoices directly to you and accept a number of payment types.

1.6 Can I amend and cancel my order?

Yes, email us at contact@opusbathrooms.co.uk and we will advise you on the status of your order.

1.7 How will I know if my order is confirmed?

After you have placed your order, you will receive acknowledgement e-mail from us to confirm that your orders have been received. Our sales advisors will then contact you to go through your order. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

We’ll be happy to answer any questions you may have, please do not hesitate to contact us on contact@opusbathrooms.co.uk